Welcome to our Frequently Asked Questions section!

Here, you'll find answers to common inquiries about our products and services, crafted to bring you joy and a connection to nature. If you don’t see what you’re looking for, feel free to reach out; we’re here to help!

 

  1. What products does Verdant Blossoms offer?

Verdant Blossoms offers nature-inspired clothing and gifts, including t-shirts, sweatshirts, tote bags, mugs, vinyl decals, and more. Each item is designed to bring joy and positivity to your daily life.

 

  1. Can I customize my order?

Yes! Many of our products can be customized with names, dates, or special details. We also manually review each order before production to ensure everything meets your expectations.

 

  1. How long will it take to receive my order?

Orders typically arrive within 3 to 6 business days after being processed.

Holiday season: Shipping times may extend during the fourth quarter (Q4), especially around Christmas. We recommend placing your orders in advance to avoid delays.

 

  1. Do you offer international shipping?

Currently, we only sell within the U.S.

 

  1. What is your return and exchange policy?

We do not accept returns or exchanges since all of our products are made to order. This applies to both customized and non-customized items. However, if your order arrives damaged, defective, or incorrect, please contact us within 7 days, and we will provide a suitable solution.

 

  1. How do I report an issue with my order?

To report an issue, please use the chat on our website or send us an email at info@verdantblossoms.com. Be sure to include your order number and clear photos of the issue to help us resolve it quickly.

 

  1. When will I receive my refund if my claim is approved?

If your claim is accepted, we will process your refund within 10 business days. If the refund does not appear after 15 business days, please contact us for further assistance.

 

  1. Can I include a special note with my order?

Yes! You can add a personalized note to your order, perfect for gift messages or special occasions. Just indicate that you want to include it in the "Special Instructions for Order" box in your cart and include your message (up to 250 characters).

 

  1. Do you offer gift wrapping or special packaging?

Currently, we do not offer gift wrapping, but we ensure that all products are securely packaged to prevent damage during shipping.

 

  1. What payment methods do you accept?

Currently, we accept PayPal as our only payment method, providing a fast and secure shopping experience.

 

  1. How do your sizes work?

Our products are available in regular and oversized styles. For a relaxed fit, choose your usual size or one size up. If you prefer a tighter fit, consider choosing one size down. There is a size chart in the description of each product to ensure you get the best fit.

 

  1. Can I place pre-orders?

Yes, pre-orders are available, especially during high-demand seasons, to ensure timely delivery.

 

  1. How can I track my order?

To track your order, you will receive a tracking number via email once it has shipped. Enter the number on the shipping company's website to check the status of your package.

 

  1. What should I do if I receive the wrong item?

If you receive the wrong item, please email us or chat with us, including photos of the issue, within the established period. We will assess the situation and proceed as necessary.

 

  1. Can I cancel my order after it has been placed?

We do not accept order cancellations once confirmed. However, if you need to cancel, please contact us as soon as possible, and we will evaluate your request if the order has not yet gone into production.

 

  1. What happens if I made a mistake in personalizing my item?

If you made a mistake in personalizing your item, please contact us promptly. We will do our best to make the necessary adjustments, but we cannot guarantee that corrections can be made if you do not notify us in time before the order goes into production.

 

  1. Are your products eco-friendly?

Yes, our products are made by suppliers committed to sustainable production practices and high-quality items. We strive to select options that minimize environmental impact and promote ecological responsibility.

 

  1. How can I contact customer service?

If you have questions or need assistance, please reach out through the chat on our website or send us an email at info@verdantblossoms.com. We are happy to help!